I have a number of complaints about the 'service' I received today from your delivery driver. Firstly, my order contained two parcels yet I only received one of the parcels. When I log on to track my parcels, it clearly shows that two parcels were collected by the driver, yet only one was delivered. This was confirmed to me when I called your customer service number to complain - I was informed, as does the online 'track your parcel option', that whilst one parcel had been delivered to me in Coventry, the other was in London and would be delivered to me on Monday. How is this good enough? Furthermore, as the automated message informed me on the complaints number, I rang the weekend customer service number to complain, only to be told that I cannot complain on that number and to be given the weekday customer service number - which I already had. Why is it not possible to complain at the weekends other than on an online message? Finally, the delivery driver was incredibly rude to me, aggressive, domineering and, quite frankly, scary. I wish to complain about the delivery driver himself - I was in the shower (as I was not expecting a delivery today) when I heard loud and incessant hammering on my front door that continued for a long time. This was clearly very frightening for me, due to it being both unexpected, extremely loud and sounding urgent. I thought that there was some sort of emergency or perhaps my neighbours were trying to warn me about something. So, I dashed out of the shower and downstairs to the front door (this is not a preferable action to be carrying out when I am 6 months pregnant, especially as I have been in hospital this week with complications and have only been home a couple of days) to find a delivery man across the street, who then started shouting and pointing at me, shouting: "I have a delivery for you!". I told him I would just be a minute (I was only in a towel at this point, so clearly not dressed to open the door) so I went back upstairs to throw some clothes on when the hammering and shouting began again at my front door! I was at this point feeling very intimidated by the delivery driver and scared, but I did go down and open the door. At this point he was really rude and just shoved the large delivery at me, then seeing that I was 6 months pregnant and unable to carry such a large item he instead just rolled it into my house (with all of the parts rolling around and making a lot of noise inside the box) and thrust the machine that I was required to sign at me before walking off. I clearly look pregnant (not that this matters) and the way he spoke to me, hammered on the door and generally handled himself was appalling - I'm sure that any woman would have found it incredibly intimidating. I asked the customer service contact whether you CRB check your delivery drivers and he informed that he didn't know. I would like an answer to this as well. Do you CRB check your delivery drivers or are you sending potentially violent, dangerous individuals to people's homes? I felt incredibly threatened by the delivery driver today and if he wasn't even CRB checked then I would be even more worried. I want an answer to all of my queries quickly, as I do not believe that I should be made to feel like this in my own home by a delivery driver, who, despite having both of my parcels on the van, delivered one to me and took the other one to London. I did not choose to use Parcelforce, it was chosen by the company that I ordered the product from, however I would NEVER choose Parcelforce myself now as a result of this.