Complete waste of time and money! I used ParcelForce thinking that I would be getting a dependable reliable and trustworthy service. How wrong I was! I used the Express 24 collection courier service, the item was extremely well packaged in a double walled box with packing material and clearly labelled as fragile with lots of fragile marked tape. Item was received broken, having paid for the enhanced insurance policy I was confident it would be covered. I was wrong the list of exclusions is ridiculous it just about exempts everything you could possibly think of. Complete waste of time even paying for it. Claims department just sent me an email saying rejected due to contents! The annoying thing is I even phoned and spoke with them, clearly explaining what was being transported and detailed how it would be packed and I was assured it would be treated with care and I was advised to pay for the enhanced insurance option. From the damage that has been incurred it is clear that the package was either used to step on or had something extremely heavy put on top of it, despite the fact that the package was completely covered in fragile marked tape. They gave me all the assurances possible that they would deliver it safely in order to get my money and then obviously just did not care! They don't care about complaints or effective resolutions, once you have paid that's that don't expect anymore from them!