Misleading, liars, unprofessionals, are the least words to express my experience with Parcelforce. I got "attempted delivery" while I never left home and never received a call from the driver or anyone else. The tracking service said "Addressee to collect from depot" but they left me without any note or card to inform me where my box is. I called them and they said first that they can arrange a redelivery for me but it will take time. I said: ok, but then they immediately stepped back and said: no, we cannot arrange this!!!!! I asked who will pay for this redelivery, if I have already paid door to door delivery from the beginning. They answered: it is free!!!! But it was not. I got a letter 4 days later saying that I have to pay 28.5 Euro for the first box. Now, the tracking gives me a "attempted delivery" for the second box for yesterday, Saturday, and I was home the whole day. I am still waiting for a letter for the second box. This company is a complete disaster, and I would never recommend it for anyone.