Avoid, Avoid, Avoid! I arranged for 2 chairs to be collected and delivered at the same time. One arrived in intact. the second had a leg ripped off the other hanging off. The chair was dumped at the door (I was in and therefore did not sign for it). Turn out they don't insure furniture. Whey then did they accept the extra £40 insurance when I specifically gave detailed description of the item? I have asked for a refund on the extra insurance, but they either never reply , or when it is escalated they juts don't answer the question. I will NEVER use Parcel Force again. No care for items and they never respond properly to complaints!