I'm amazed to see Parcelforce scores one good review. My own experience, it appears in common with many, is dreadful. They are incompetent and arrogant enough not to bother to reply to queries online to their How Can We Help desk (a cynical misnomer). In telephoning to find detail on my delayed parcel, the operator put the phone down on me. Nobody did anything to help with my query - which was where my parcel was and when it would get to me. It was sent 24 Express and took 6 days to arrive - without any explanation or apology, or indeed refund. They are a totally useless company and I cannot understand how they get the business. My parcel was actually sent via DHL from Germany to the UK, and landed up with Parcelforce. They should be avoided at all costs - but it's difficult if they're able somehow to grab stuff that wasn't even sent through them.