If it were possible to give zero or minus stars, I would certainly do so. ParcelForce is hopeless, incompetent and dishonest in my experience. I used the fastest and most expensive Global Express service to send legal documents (contracts for the purchase of a house) from the UK to Ireland. The package was an A4-sized envelope containing thirty sheets of paper and the charge for their 'next day' delivery was around £48. I made four calls over two days, trying to find out why the package hadn't moved after it had been collected (late) from our local post office. On each occasion, after holding on for ages before getting to speak to anyone, I was told different and conflicting information about it being handed off to FedEx (which actually does the work). On the final call, I was told that I should have been handed off to the Global Express enquiry team. The person I spoke to was on permanent 'transmit' and insisted in explaining in great detail how the service should work rather than listen to what had actually happened in my case. Her tone was entirely unsympathetic, almost as though it was my fault it had gone wrong. She seemed to think that a full refund was adequate compensation for the disruption caused by our inability to exchange contracts on the house we were purchasing n the agreed date. I would advise anyone with time-critical documents to send to avoid Parcelforce like the plague. Go direct to FedEx instead and cut out the incompetent and unnecessary middleman.