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Anonymous
Parcel force, more like Parcel farce! I've never had a good experience with parcel force at my current address. We seem to be at the end of a run and drivers care little about even attempting to deliver. Some examples of recent delivery experiences: - Driver failed to deliver. after investigating with our supplier the driver had claimed he couldn't find the property, despite it being clearly signed, with the driveway directly off a local street similar to dozens of houses along the road. - Another time they managed to find our address however opening a gate must have been too strenuous a task to complete the delivery, so the parcels were left at the post office 5 miles away to pick up the following day - In a third instance, again didn't even bother trying to open our gate, we had resorted to putting our phone numbers on the gate whenever we are due a parcelforce delivery in an attempt to get the driver to do the right thing. Still no joy, the driver was "unable to deliver". we had downloaded the app days prior to the delivery and logged in leave safe and neighbour information which certainly feels like wasted time on our part. It had no effect. I am finally resorting to constantly refreshing the tracking information on their app, as it does not update the drivers location automatically (another frustration that other delivery companies do not suffer from) in a bid to ambush the driver and get my parcel without another half-completed note being left at the gate. Every other delivery company that come here (DX, DPD, Amazon, and even Evri) have no problem delivering to, or collecting from this address. I work from home so I'm always available to accept parcels. Parcelforce could do with evaluating how their drivers are performing and take suitable action to rectify.
2 years ago
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Parcelforce has a 1.2 average rating from 2,883 reviews

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