Two dire experiences with Parcelforce Newcastle regarding the same parcel. Last week, they attempted to deliver my parcel to an address other than mine... ...and one that wasn't on the label either! They reported it as 'refused by addressee', even though they had gone to a school on a different street with a separate postcode, and had been advised by reception where they should be. I rearranged delivery for today, waited in - no parcel. However, I found from tracking that they had 'attempted delivery' at 1610. Clearly they hadn't as there was no card. We're not difficult to find - we occupy 150 metres of the main road, have huge red signage and the property has been here since 1831. No doubt the courier was in a hurry to get home for the football. In addition, their website is a poor excuse for a service support - their re-booking is down too. The complaint I made last week provoked a response, but they missed the attachment for the phone number of the Newcastle depot from their email, making it useless. Who would use this lot? No wonder they're in a state... ...and the employees want a pay rise... ...really?