Several failed deliveries because the drivers lie about "attempted deliveries". They don't even bother going to the recipient's address now. Just drop off the parcel at the post office. The customer service is just as useless. Parcelforce refuses to take responsibility for the inadequate practice that their drivers carry out. After numerous complaints I was told that the company resolves their complaints internally and there is no external body to regulate their actions. Basically they do whatever the hell they want to. Your complaint will be added to the pile of other millions of complaints, they will take no actions with the lazy drivers, they will carry on taking customers' money and provide a crappy service. What a load of #&£@*¡:£!