I have never known such incompetence from a "professional" company. My delivery was rejected .....by someone at a different address and postcode, thank God he was honest and said that the name wasn't his. The driver didn't even ask if it was the right address, as the gentleman had a different name, (I know this because i went from door to door to try and find my parcel when it was on the tracking that it had been delivered and signed for. What i didnt realise at the time was that it had been delivered and signed for back at the london post office, but ill get to that bit later. The gentleman down the road who had received the attempted delivery told me what had happened) and promptly sent it back to a London post office when the parcel specifically said, according to the sender, to be returned to the sender's address! Just how incompetent can you be? And now, the sender has to pay YOU £14 to redeliver YOUR mistake! My local take-away does a better job of delivering!!! I just thank God you aren't part of the emergency services!!!