I can only ditto the other comments on here. Absolute RUBBISH service! Do yourself a favour and never use this company, especially if you have valuable or urgent goods to send. If it was possible to give a minus 5* rating I would.. I used my local Post Office to send a 2-page document to a Law Firm in Panama. I was only offered 2 options; normal Royal Mail costing £8.99 or Global Express Priority, with guaranteed 3 day delivery (signed for) by courier, costing £71.92. As this document was urgent and time sensitive and my son had travelled to Panama specifically for a meeting with the Law Firm, which depended on them getting this document, I opted for the Global Express delivery. The document was posted before my son went to Panama on a two-week visit. At the end of the 2 weeks the document had still not been received by the Law Firm, meaning my son had to leave without completing his business and will have to return at a later date (from Australia) to finish his business. During the 2 weeks he was there we both tracked via the website without success. Parcelforce admitted that although it had eventually been delivered to Panama, they had no idea where it was or why it had not been delivered to it's destination! I subsequently made a claim for the postage as the document was not delivered till after my son left (nearly 3 weeks after posting). The basis of my claim was that it was 'guaranteed' 3-day delivery which they had not honoured. Guess what? Of course, they have refused to pay! Absolute shoddy and very unprofessional service. I will NEVER use them again! Charlatans...