Is it possible to leave 0 stars? Their policy of leaving items with neighbours is a joke. They might as well leave it with the guy walking past the property on his way to the supermarket! I waited at home all day for the parcel. The eBay seller made a mistake and I was asked to refuse the delivery so it would be sent back and I wouldn't be charged. Turns out my door bell didn't work so Parcel Force got my neighbour (who I don't know - I just moved in ) sign for it. The neighbour thought they were doing the right thing and left it at my door. Unlike a person below whose neighbour didn't give it to them this would be a good experience. Well no, because I was going to refuse delivery. I contacted Parcel Force and they said they would come back to pick it up the same day. So i waited the rest of the day, until 6pm, and they didn't come. I called back the next day, Saturday, and could only get the generic line who had limited information. It seemed on his system that they were coming to pick it up. Again I waited all day at home for it to be picked up. Nothing. Called today (Monday) they knew nothing about it and have said they will send someone to pick it up tomorrow. So for the third time I have to wait at home all day. They better come!! Next time I buy something online I will be asking first what delivery company they use. Other companies will give you a time slot, some do 1 hour, some do 3 hours, so you don't have to wait home all day. And they don't leave parcels with random neighbours, they will attempt a redelivery and leave a card. Let's see what happens hey