Yet another 1 star review. I was told the parcel would come today at a time I could not be here. I was given the option of having it delivered to a neighbour. I wanted to tell them to leave it at the porters' lodge (plenty of people in London live in blocks with a porters' lodge) but that's not an option. So I tried "leave with a neighbour". assuming that would then tell ask me which neighbour and I could explain I wanted it to go to the porters' lodge but, no! It didn't want to know which neighbour. Goodness me, doesn't it occur to them that some neighbours might be more friendly/reliable than others? A good hour on the phone (they make it VERY difficult to talk to anyone) and someone agreed to text the deliverer But it didn't do any good. I was told I could leave feedback but I wouldn't actually be allowed to say anything - just answer whatever questions they wanted to ask - so I didn't bother. I don't think they're interested. Why do companies use Parcelforce?