WORST CUSTOMER SERVICE EVER!! I mailed a parcel of personal belongings to my husband who is a British citizen and was working in the UK. The package arrived on 30/1/2023. After several weeks and a long search of the location, I found that the package was being held in customs. No one from the UK ever attempted to contact myself or my husband. All communication was from me sending constant inquiries. I was told via email that I would have to complete a customs declaration form, which I had already done and was attached to the package. I have copies of everything that was sent with the package. That fact was ignored, then I was told I would have to fill out a permanent residence form in order to not pay duty tax. Due to the fact that I would only be living there for a short period of time and not permanently, my attorney advised me to not sign any legal documents. I then asked for the package to be sent back to the sender, which is myself on 13/3/2023. It has now been over a month since I made the request, and I was informed today that the package was shipped on 2/3/2023, which is a lie. On your website is clearly shows it has not been shipped. USPS has no record of the package after it was delivered on 2/23/2023. I have been going back and forth with Lynda B. Not only was she attempting to force me to sign legal documents, she is now lying about the whereabouts of this package. Per my attorney, I can be in the UK for up to six months and not have to pay duty tax for mine or my husbands personal belongings. I have been to the UK many times with the same exact items that I sent in the package and never had to pay duty tax. It's no different than bringing the same items in a suitcase. I still have no answers to the whereabouts of the package and it has been well over a month since I was told it would be sent back to the US. This has been a horrific experience, not to mention unprofessional. WHERE IS MY PACKAGE? I have also asked to be connected with a supervisor and the request has again been ignored. I am happy to forward all correspondence from myself and Lynda B. Again she was not helpful at all. As you can see in the screenshots submitted, they lie about packages being returned. Over a month now and ParcelForce has yet to give me a solid answer. The second screenshot was the response I received after filing a complaint. It's a pre-written response and they are too lazy to even fill in the information.