Robotic customer service on phone lines. After numerous phone calls 33 in total. Tell u continuously your query being looked into. Delay in sending a claim form. If your not on the internet ( alot of older people arn't. Wait weeks for the form. Then tell u your 30 day claim limit is up. When u try to ask legitimate questions that they can't answer & show no intention of investigating for u, they tell u they are terminating the phone call. Atrocious customer service. Then tell u to contact the police if you thunk ur package has gone missing. I thought that's the service we paid for. Is that not the job of parcel force to investigate if an item goes missing while in their charge. Would never use this service or recommend anyone use it.