My parcel should have been delivered on Monday 10th, were now at Friday 14th and I still dont have it! On Monday I checked the tracking after waiting all day for my delivery and could see it said the delivery was attempted but failed & also said on they would re-attempt delivery the next day. On Tuesday nothing happened. Wednesday I phoned up after nothing coming again, and was told by the lady on the phone I would receive my parcel the next day and was very apologetic and promised I would receive it On Tuesday I checked the tracking again and seen it was still at the depot so arranged re-delivery for next day using the automated system. Today I have checked the tracking and still no movement so have phones up again and was told by the man on the phone (Mike I think he was called) he would contact the depot and see what the issue was. I waited a further 20mins then the phone cut off. I was not happy at all by this point. I phoned back which took another 35mins of waiting then was answered by a horrible abrupt woman who would not give me her name and told theres nothing she or I can do to get the parcel and would not receive it for the foreseeable future & that I could not go to the depot to collect it. As I am being put in a difficult situation without this delivery I am left with not option but to go to the depot and collect my parcel, if I have to go and find it in the depot my self so be it. I cannot do without this delivery any longer. If i was made aware the is an issue or the parcel was lost I would have arranged something else by now but I have been lead to believe it will be here the next working day each day. Absolutely atrocious company to use or deal with & almost 3h of my time lost sat on the phone on hold to then be hung up on with no call back! I have spoken to two distributors I know well and advised they no longer use ParcelForce going forward which I believe they wont because they also have experience the frustration & will continue to recommend avoiding ParcelForce at all costs to anyone I speak to or deal with.