This is a company I will not use again - I had a very bad experience. I posted a letter via the 'next day delivery service' on a Friday, which arrived in the following week on a Thursday - nearly a week! This service costed 47.45£. After the letter did not arrive on the Tuesday I sent the information via the normal post, which arrived on the Thursday as well. The normal post was quicker. The customer service from Parcelforce wrote long emails, but did not give me any refund even though I sent all the necessary receipts. Their excuse is the following: "I must advise that on this occasion, your claim for delay has been declined. This is due to a suspension of guarantee being in place on the service used. Our delivery speed guarantees do not apply when situations arise which are outside of the control of Parcelforce Worldwide. This includes (but is not limited to) fire, flood, explosion, accident, adverse weather conditions, traffic congestion, mechanical breakdown, obstruction of any private or public highway, riot, government act, act of God, terrorism, war or from any industrial dispute. When our service guarantee is suspended for any reason noted above, compensation is not available for any delayed items." I still wonder which of the above happen to my letter, which I sent via Parcelforce and made the 'next-day-delivery-service' to a 6 days long journey from England to Germany - the 'Act of God'?