Absolutely useless company. I ordered some expensive art from the Netherlands and followed the tracking number. Fine until it got to Parcelforce. It then seemed to sit in the Rotherham depot for ages and so eventually I managed to get through. They said a customs payment needed paying. Fine, I paid it over the phone and then waited patiently. Three weeks later, it was still sitting in the Rotherham depot - showing allocated for delivery. I couldn’t get through via phone and so messaged via the site. I got a reply saying the parcel had been lost and to follow up with the sender to raise it with who they sent it with! Confused. If the parcel never arrived then why did I have to pay a customs charge (which wasn’t cheap) and why does the tracking number say it’s in Rotherham still. Absolutely gutted. A real shambles and and they seem to be rip off merchants. No sign of my unnecessary customs payment being refunded either. The artwork is irreplaceable. Thieves and liars. Don’t use if you value your customers. I hope they go out of business.