I was waiting on a parcel to be delivered to my address, and suddenly during the given time frame the website updates saying that the driver attempted a delivery but no one was in. I was in!!! No ringing at the bell, no phone calls or messages, no cards left to explain what happened. I called and stayed on the line for 25 minutes, but no one answered. Same thing happened the day after, this time after 20 minutes someone picks up and I'm told that: "the driver was there (he wasn't, because I was at the door and no one came by); No I can't ask him to pass back nor leave the parcel at the local post office (why?? you have that option on the website); if you want it re-delivered on Saturday, when you don't work (mind that it's the second day in a row I'm home from work waiting for the parcel), then it will cost you £12 (are you serious? Why should I pay for your fault?)." UNBELIEVABLE. I will need to take 2 trains to go get it myself from the f*** depot on Saturday because I can't trust a 3rd re-delivery.