If I could put 0 stars I would. DO NOT USE PARCEL FORCE. Absolutely disgusted with the service I have received. On Tuesday I arranged a parcel re delivery (which is my son’s birthday present). The redelivery day was for Wednesday. After waiting in all day as no time frame was specified I called the customer service number at 5pm to confirm delivery. After a 41 minute call I spoke to a lady who stated the parcel had not been sent out for delivery and after explaining I needed it for Friday she assured me she would escalate it to ensure I received it today. At 15.29 today I made a call to track the package, a 25 minute call where AGAIN I was advised the package wasn’t out for delivery. AGAIN I was told it would be escalated and I would receive a call within an hour and half. I called back at 17.00, a 41 minute call to be told that the previous advisor hadn’t processed the earlier request as a priority and on the system there was a depot request to find my order. Called back at 18.14, 46 minute phone call and still could not give me any information or whether my parcel had been located or more importantly whether I would have it for tomorrow for my sons birthday. As it was an expensive present it is the only one I have bought for my sons birthday and now I have had to borrow £500 to buy a present that is similar as the one I purchased is no longer in stock. Either way my son is not going to have a present to open on his birthday as today’s purchase will not be delivered till earliest Monday. 2 days after his birthday. Abysmal customer service, only thing they are 5 stars on is their negligence and incompetence to provide a service they are paid to deliver (along with parcels)!!! Complete cowboys