Terrible Terrible no wonder I avoid this courier Needed my parcel to go in to hospital. When it didn't arrive I looked for it using the tracking number which said delivery was attempted and no one answered which was a lie cause I have a amazon door bell and NO one came. I was told it was waiting to be collected from the local depot which was in another city. I couldn't rearrange delivery as I didn't have a card ....because no one came. When I called up I was told by Shanna she couldn't verify my details as they wasn't on the parcel and she could do nothing to help. I asked to speak to someone else and she refused I told her it was urgent and I needed to get my parcel redelivered and she was thr most unhelpful unbothered person I have ever dealt with in my 35 years of life. To be put through to such an incompetent person after waiting 15mins to get through to someone is appalling.