Recently, 2 items sent have been severely damaged in transit. I believe that they were securely wrapped that with care they would reach their destination intact. The issue is that I don't know how roughly they are going to handle the parcel ... So how can I judge what packing is required. The level of packaging I used was sufficient that I could have delivered them to the destination without damage, SO WHY CANT YOU..dreadful service and poor follow up service ... I will use DPD or DHL in future. What was once a respected company can't be trusted anymore ...very sad.