My heart sinks when advised that a parcel will be delivered by Parcelforce. The chances are it wont be. Their most recent non delivery was because it was late and I had gone away for 6 weeks. The senders tracking number tells me the parcel is ready for collection from the original vendor, no it isn't. The return tracking number on the card is not recognised. So, I Phone ParcelForce who answer quickly, one plus point here. However the chap quite cheerfully told me they only keep tracking. records for four weeks so couldn't help so it was lost. made it sound quite normal, it is for ParcelForce. So, go back to vendor and make a claim. PS. Have t award one star to make the comment!