TL;DR: 0/anything review, they have one job to do which is too difficult for them. There's no way to truly describe how awful Parcelforce is as a company and how atrocious their service is. Out of numerous incidents I had with them (and every time I had a delivery with them it was not out of my own choice - it's because they seem to have some sort of monopoly on EMS parcels from abroad) the most spectacular cock up of them all. I had an EMS delivery - they're supposed to take up to 10 working days, but took nearly a month due to customs. Then I waited for a letter asking for payment of tax, which never arrived, but fortunately I managed to sort this one over the phone (there's one nice and competent person in Oxford for the entire company). After a month I finally had my delivery scheduled, so I arranged with a family member to collect it as I work regular business hours. Come back home in the evening: no parcel, no "attempted delivery" card, nothing - and yet the tracking happily exclaims that the item's been delivered. I phone the depot the next morning only to be "served" by a rude man who rudely told me that my parcel's been delivered to number 9, not 19. He kept interrupting me, sounded as if he couldn't care less and was very clear about washing his/the company's hands off the entire thing claiming it was not their responsibility. I was lucky enough to be able to receive my parcel (thank you, good neighbour at no 9), and examined the postage label - lo and behold, it does say 19! Just as the 4 (not one, FOUR) separate emails from the original seller said. I contact Parcelforce to complain and ask for some form of compensation, providing them with photos and screenshots of the original postage label and all four emails with the address highlighter - nope! Lorraine, who was emailing me, not only continued to accept that the misdelivery was Parcelforce's mistake, but upon receiving the photo of the original postage label said, and I quote directly from her email, "Also thank you for the attachment which clearly shows the house number was number 9". Couldn't even bother to phrase this in a more professional way, confirming Parcelforce's very childish and unprofessional attitude towards both their customers and accepting responsibility for their cock ups. Needless to say, no constructive advice, never mind any kind of compensation, was offered. As I said, this was just the last of many "wonderful" adventures I have had with this joke of a company. I am shocked that, given the current level of atrocious customer service, they continue to exist, and even 1 out of anything is way too high for what they're actually delivering. I have vowed to make extra effort to avoid them as much as possible, even if it will cost me triple the price in postage, and I urge every single one of you to take your custom somewhere else, where your parcels will not be mishandled by illiterate delivery drivers, where you won't have to deal with rude, unprofessional and unhelpful customer service and where you'll have peace of mind about whether your items will ever even get to you/your recipients.