Shockingly poor service... I have complained to ParcelForce before, I had the same problem before on seven separate occasions. The same ParcelForce local delivery driver refuses to redeliver items and takes the parcels straight to different random post offices of his choice in the area, without even letting me know nor leaving me a calling card. On two occasions no delivery at all was attempted, on the other five occasions he attempted one delivery and then took my parcel to a post office of his choice far away from my residence and rather inconvenient to reach, because I have a mobility problem and cannot drive. To add insult to injury, the post offices always charges my an extra £1 to release each parcel every time. I cannot be right by my front door immediately when the ParcelForce driver knocks, at his beck and call. One one occasion I confronted him with the problem and he was extremely rude and dismissive, saying: "I don't get paid enough to do redeliveries, so you can go and fetch it from the post office". How do I resolve this recurring problem? The standard of service is appalling, on one occasion a parcel was even returned to the sender without any attempts to deliver whatsoever!