Couriers are the ultimate downfall of e-commerce. I booked with Parcelforce because I thought they had a good reputation, and I used Trustpilot to conclude that—mistake number one. Ultimately, the order I shipped to an eBay customer in Wales using a 24-hour Parcelforce label was not delivered because the driver couldn't find the address. A postcode with ten houses, which he apparently couldn't find, now deemed as the incorrect address for an eBay customer who has over a 1000 buying feedback score. The driver couldn't be bothered to locate the correct house, and now, four days late, the order sits in the Parcelforce sorting office with "error" on the tracking. I contacted Parcelforce, and they wouldn't hold the driver accountable nor contact the buyer to confirm the location. I'm informed that Parcelforce drivers do not have work mobile phones but are allowed personal mobile phones. My advice, avoid Parcelfarce.