Parcelforce services are opaque and non transparent. in my recent experience the agent that sold me the service was un trained and lacked knowledge in the variety of services and mis sold me a service that was totally unsuitable and did not provide what I explicitly asked for. I asked for an item of high value ( jewellery) to be sent fully tracked, insured and signed for and paid for extra insurance. I send in the post office frequently, but usually within the UK. The staff know what I am sending as you declare it and consign it with the customs form attached. They sold me the Global Value service which is not tracked at all. Also NO services on Parcelforce are suitable for jewellery and no compensation will ever be paid. The unthinkable happened. The parcel is lost / late 6 weeks since sending. Parcelforce sent me a dismissive 4 line email when I claimed loss that I was not covered. I paid, needlessly for extra insurance which cost an extra £15 for a cover that was never going to honoured anyway. There is no re imbursement for the postage if an item doesn't arrive on most services . They have taken weeks to reply and I still have no updates whatsoever. it is like playing the lottery sending overseas with this company. Terrible, cold and robotic customer care and responses. Would NEVER, NEVER recommend this courier to anyone. They urgently should train their staff / post office agents who sell on their behalf their products so they sell them correctly. I lost over £800 AND THEY COULD NOT GIVE 2 HOOTS.