Yesterday I booked for a parcel to be collected for international shipping. I paid for the shipping. Early the next day I got an email saying I'd made an error with a code I'd provided, but I wasn't told which code it was so I couldn't correct it. I rang Parcelforce six times to try to find out which code was incorrect. On three occasions I got to talk with real people, one of whom was no help, and one who gave me incorrect information, and one who advised me I would get the best service via their Chat service. I tried the Chat service two times and on both times my contact was shut down after 10 minutes waiting time (with no reply from any agent) and I was given a survey "HELP US IMPROVE!" to complete. My battle now is getting the 79 pound refund. I strongly caution anyone on using Parcelforce.