I mailed an international item through my local Post Office who assured me it would be undertaken by parcel force, I was charged £85 for priority delivery which should take no longer than 3 working days However on tracking the item I noticed that it was “held” incomplete documents I went into the PO but was told it was not their responsibility to find out the issue it was between myself and parcel force, I was so distressed I was issued with a phone number for parcel force which the PM had to fish from google I called the number and was pleasantly surprised to be smoothly guided to customer service the young lady was so understand helpful by the end of the conversation I felt relaxed She promised someone would return my call and I was like mmm right, I was not expecting this to happen, but how wrong I was when I received a call from JAIME at parcel force who informed me my telephone number was not included by the PO and that was the problem he assured me he would get my parcel out as quickly as possible, and there and then the tracking status was updated.., thank you Jaime ppl like you give faith in humanity Then today Wednesday March 20 Ireceived a call from LEE at parcel forced who informed me JAIME had ask him to call with information regarding my package and fedex tracking number. To say I was surprised is an understatement, not in a million years did believe such service was still available with such caring ppl Parcel force should commend and value staff like JAIME and LEE who gives the public faith in their service Thank you JAIME and LEE continue to go the extra mile, the joy you brought to my heart will be returned to you both a thousand times xx