Waiting for an eBay purchase. It was collected in Leeds and is still in Leeds 5 days later, no delivery date showing. Called customer service who know nothing. Asked to register a complaint and was given a complaint number but told there would be no follow up. Demanded a call back but the man who called me knew nothing and could do nothing. Parcelforce don’t work weekends, are clearly incompetent and demonstrably don’t care about customer satisfaction. One more part of our once good Royal Mail gone to the dogs and which won’t exist in a few year’s time. Could it be that these ex-monopolies just can’t handle the world of competition? Best avoided - use any of the others. They’re all poor but Parcelforce the worst by a big margin.