Paid for a parcel collection (large and heavy) and requested the van driver bring mailing labels. He didn't. I had a chat session with Parcelforce to express my unhappiness and the agent I spoke to confirmed he'd re-arranged the collection a few days later. I waited in for the collection until just before 5pm but no-one came. As the parcel had to be posted that day I had the time, effort and expense to take it to a post office. I complained to Parcelforce and requested compensation for their failure to provide the service I'd paid for and for my inconvenience. I had to chase for a response. No, they don't offer redress. I'll avoid Parcelfarce in the future - useless.