IF WE COULD GIVE ZERO WE WOULD !!! We were travelling and wanted to send some souvenirs home to save room in our luggage. We packaged numerous items into a box using bubble wrap and other items to ensure there would be no damage. The post office didn't advise of any 'restricted or prohibited items to send' so we included two bottles of alcohol wrapped in bubble wrap. There was no way anything could move in the box. Upon arrival back in Australia we collected our parcel and found Parcelforce had opened it to remove the alcohol advising it was restricted. Upon doing this they didn't repack the other items securely and a statue was broken as it had moved around during transit. We sent numerous documents to Parcelforce in relation to the purchase of the items in the box and asked for compensation for the broken statue which cost 30 GBP. Guess what? They don't cover resin. In fact they don't cover numerous materials. They are refusing to compensate us for our loss and we are unable to replace the item. Not only were we not advised of what not to send, we were actually offered the opportunity to purchase extra insurance upon postage. We're glad we didn't now as it turns out that wouldn't have covered it either, we need 'personal insurance' for the item no what was offered at the post office. Had we known we couldn't send alcohol we would have made room in our carry-on baggage for it as it would have passed through customs without any issues. Absolutely furious at what has happened and how this has been handled by Parcelforce. Next time someone tells us they are going to the UK we'll tell them to carry their souvenirs and gifts in extra baggage as it's safer than paying 170 GBP to send it back, have it broken or removed from your parcel. On the paperwork that was attached to the parcel it states you can apply to claim your postage costs back minus a handling fee but they haven't even done that. Waste of money sending anything via Parcelforce!!!!!!!!! Don't ever do it!!!!!!!