Parcel out for delivery on Wednesday according to their tracker - waited in all day only to find later the tracker now said 'insufficient address' Phoned Parcelforce to confirm address and give them my phone details in case there was a further problem - was assured item would now be delivered on Thursday. Waited in all day Thursday only for exactly the same problem! Spent another 20 mins. on phone to Parcelforce on Thursday confirming all details again - was assured would definitely be delivered on Friday. At no time did anyone (e.g. the delivery driver) have the sense or courtesy to phone me! Checked their tracker first thing Friday morning only to find the parcel was still not out for delivery. Phoned yet again and was told there had been an error and parcel had not been sent out for delivery on Friday after all and it could now not be delivered until Saturday or Monday! Explained that I could not waste more more time waiting in and instructed them to return the parcel to the sender & that I would phone the sender to cancel the order which I duly did. Not expecting to hear anymore from them, I was amazed when the door bell rang around midday on Friday - it was Parcelforce with the delivery! Asked why it was now being delivered when I had asked for it to be returned, he just gave me a an angry look and said he would take it away again. All in all an utterly miserable experience (not the first time this has happened with Parcelfarce) and will avoid any supplier that uses Parcelfarce in the future!