Absolute garbage service. Tried using Parcelforce for my business but quickly realised there's a good reason they're the cheapest out there. Parcels (perishable) undelivered or delivered days late (despite being on "next day delivery"and clearly labelled PERISHABLE). And going through the claims process is designed to make you just give up as they really will make you jump through hoops despite them being in the wrong, ridiculously time consuming. I quickly changed courier. Now having ordered something from another company I am expected to stay in 7.30am - 17.30pm so that they can deliver. They've supposedly tried to deliver 3 times this week twice when I was in and nobody knocked on the door, third day the lady I spoke to at Parcelforce told me to give her my number to pass onto the driver (which i did) so that he/she could call when they were nearly there so I could look out for them- call never came, surprise surprise. Sham of a delivery service and there's a good reason your review score is so low. Sort it out Parcelforce.