We urgently needed to send some stock to our distribution centre the USA. Parcelforce offered a 1 day delivery service. It was nerly £200 but the stock was required urgently. After 4 days, Parcelforce had failed to deliver. So we sent more stock using DHL because parcelforce was fobbing us off and asking for paperwork that had been attached to the parcel itself. DHL made the delivery - no problems at all - within 4 days - and CHEAPER!! Now two weeks later, we are STILL waiting for Parcelforce to deliver. The following is the latest response from Parcelforce who have proven they do not give a monkeys about customer service; "Good afternoon Paul. Thank you for your email. Please accept my apologies regarding the delay. In regards to the delay in your shipment being delivered, it is the senders responsibility to read our terms and conditions. We have had a suspension of guarantee in place for sometime now. https://www.parcelforce.com/conditions-of-carriage Please accept my apologies. Kind regards" Now, we have got to look at what our options are against Parcelforce. What I can say is - do NOT USE THEM - they are a completee and utter rip off.