I would have actually given them minus stars if it was available but I had to select 1. I sent a parcel to my daughter as part of an early Christmas present. The item was collected on 3 October sent Express AM so 'should' have been delivered no later than 4 October, it's now 18 October and still no parcel. They originally admitted that the driver didn't put an address label on it, they then after reviewing CCTV saw that the parcel had left the depot in Coventry, I asked how could this happen considering it hadn't got an address label on it and it couldn't have been scanned onto their systems. No reply to this... We then find out that it had been delivered to a wrong address, thankfully the gentleman that received it rang and told them he had got it in error, if he hadn't of called we still wouldn't know where it was. Since then, I have been told it is due back in the depot tomorrow and it will be sent straight to the manager a Lewis Wilson who will give this his priority on the 10 October and get it re-delivered to the correct address. Well this manager can't be any good because I've been chasing them ever since, I was then told sorry it hasn't actually arrived back at the depot it is at the hub, 2 days later eventually told it hadn't even been collected from the gentleman who had received it in error. I have now been told that it was collected on 13 October in the evening and they will attach the correct address label and re-deliver this on the Monday 17 October, it's now Tuesday the 18th and I'm still waiting, I've now been told to keep an eye on the tracking as it will be updated by Wednesday. As you can imagine I'm not holding out much hope on this and am expecting yet another excuse. I have never ever received such bad service in my entire life, it's just disgraceful. Why oh why I should be the one that is having to chase and try and find out where my parcel is I will never know, especially as Parcelforce have admitted they are at fault. It's just been a catalogue of errors from the start. How they can misplace a 40" Television I will never know. The worst part about all of this is because they haven't said it is 'lost' I can't even claim on the compensation. I will never ever use them again and neither will a lot of my friends and family. If you haven't got good customer service you may as well not bother being in business.