An important medical device which was sent from Texas to London arrived Sept 29th. Since then it has been held in customs. The Relevant papers were completed. Today October 21st it still hasn't been cleared. Each time we speak with parcel force we get the run around, with them either claiming to clearing "today" or blaming customs. I personally spoke to UK Customs on Oct 19th, only to be told that parcel force didn't send over the papers. After raising the issue with parcel force we were offered an apology and told it would be expedited. We were promised by Jo Taylor that it would've been cleared on Oct 21st. Today? an email from Martin Smith is received asking for an invoice for the value, which was sent ( received an email on Oct 17 acknowledging receipt). This is a medical device needed for a patient.