If I could give them a negative star rating I would. First, I never received any notification that my parcel was being held pending payment of custom charges. I only knew because of tracking. I had to do a Google search to find out exactly where my parcel was and rang customer services to try and pay the charge. They couldn't take my payment because the system was done, but promised to ring me back very shortly. The next day I rang again. The idiot I spoke to was essentially 'why are you ringing me' in his attitude and lack of information. He told me to ring depot direct and gave me the number. It was the wrong number. Tried the main number again and got some apologetic guy at the Cambridge depot who couldn't help me. Managed to get the depot on the next attempt to be told she couldn't take my card details as it was an unsecure line but she would ring me back in ten minutes. She didn't. I rang again to find the depot closed. The guy at general customer services could only suggest I ring complaints on Monday as he couldn't help me. I emailed, tweeted, and posted on the Facebook page to be told to ring the depot and they would ring me back (already tried and they don't), that their payment system hadn't been working but was now fixed but not the line for it (which leaves me.. Where?!), and that my number had been passed to the depot with a note to ring me back asap. They didn't. In desperation I drove the half hour to the depot, paid the charge and collected it myself at expense and effort on my part while saving ParcelForce from doing the actual job they were PAID to do. Utter waste of space. They should change their name to ParcelFarce.