Totally incompetent when it comes to importing goods. Imported goods from Ukraine, where we have a tariff free agreement to support them. Parcelforce ask if the goods were made in Ukraine, confirmed that they were. It took them 3 weeks to clear the shipment for customs (Fedex take less than a day). After 3 weeks they sent a letter detailing the duty charges (there shouldn't be any duty charged), despite the goods coming from Ukraine and wouldn't deliver unless £700 duty was paid. Utterly useless. It's the same every time we have the misfortune that an import goes via Parcelforce. It takes weeks and they usually mess it up.