A dreadful service throughout. A parcel from Germany has taken 10 days so far and still hasn't arrived. It has been in the UK for 8 days and in the local delivery depot for 3 days (2 after payment of customs charges - only paid after I complained and was given a code - It took 3 days for the customs payment letter to arrive) I booked delivery (using the Parcelforce system) on a Friday and it did not arrive. I expect I will now have to wait until Monday for delivery. Despite using the Parcelforce customs and delivery booking system I received an e-mail at 11:40 on the day my goods were due delivery that stated they might not come on the agreed date! 13 days after I paid for my goods! This is a stone age service.