I arranged a collection for two parcels on 20th September, which were prepared and left at the hotel reception. As I had to leave, I trusted that the collection would take place as scheduled. Unfortunately, despite rearranging the collection six times and repeatedly contacting customer support, the parcels are still not collected. I paid £90 for this service, yet the driver claimed the parcels weren't there. It seems they couldn't be bothered to either check the reception, where the parcels clearly were, or even call the phone number provided for assistance. This has been an extremely disappointing and frustrating experience, with very poor organization on their end. Customer support has left instructions for the driver, yet every day they claim the parcels aren't ready for collection. My issue remains unresolved. This level of service is simply unacceptable.