I purchased an item from the USA and things looked good on the USPS tracking until it hit Parcel Force. Spend a couple of days waiting for the customs charge to come through which is normal until I tried to use the reference number supplied to pay these charges online. The number was incorrect! I then tried to call parcel force to try and sort the problem and got through to an automated service and again reference number not recognised. I then was put through to someone in customer service who then transferred me to my local Parcel Force as my item was actually there. I was then told that there had been a problem with there computer system and someone would call me to take my payment manually. I eventuality got a call back and was told that they where very sorry and my parcel would be delivered the next day which was Thursday. Thursday came and still on hold so called them. They apologised again and said that my payment had gone through but due to an internal communication problem my item was still on hold and would be delivered the following day (Friday). Friday now and parcel still saying on hold. This is a total joke! I post quite a few parcels and regardless paying 24hr or 48hr delivery it's a total lottery of when the delivery will reach its destination!!!! Totally understand why they get such poor reviews.