Ordered an item from Japan which took less than a week to arrive at Coventry's Parcelforce depot. From then on it all went south. It took longer to arrive at my local branch than it did to fly in from the other side of the world and when it finally artived, the tracker showed there were outstanding customs charges. It then took over a week for the customs fee to arrive by post, which I promptly paid (including Parcelforce's admin fee). 2 days later and no movement. Their official twitter account was about as much use as their delivery service. After saying "we'll sort this for you" they simply directed me to phone my local branch, where the parcel has now bern sitting for two weeks. The surliest man in the world picked up the phone after 10 minutes of hold music, before telling me my parcel was cleared for delivery and he didn't know why it hadn't left the depot. He then put me on hold (no hold music this time, just silence) for another 10 minutes before telling me exactly the same thing again but with even less enthusiasm. Oh, he did ask if I'd like my parcel delivered tomorrow. Believe it when I see it!