bought a phone for my mom as a birthday present. She lives in Latvia. I went to the Royal Mail post office and paid £63 to ensure the phone would reach my mom quickly and safely. A whole month later, my mom received an empty box. I contacted the Latvian post to ask for details, and they sent me an official letter clearly stating that my parcel arrived in Latvia weighing 200 grams less than it was when it was sent from the UK. I filed an official complaint and received an email from the claims team rejecting my claim because they didn't believe it, completely ignoring the fact that my parcel arrived at the Latvian border with a different weight. So what I have now is a £363 loss, the stress and massive frustration of a 74-year-old woman, and an endless wait for some sort of investigation. All of this is because of the company I trusted to send my parcel. If you're deciding which courier to use, please think twice before choosing this one. Even if you pay extra for supposed security, you are unfortunately not covered if your parcel goes missing.