I ordered something from China, all went fine until it reached the UK. My parcel was held with Parcel Force, until I paid them an extra £41 for custom charges. I paid the charges on the same day that I received a letter from them ( they had the parcel for a few days before I received this letter.) I made the payment on a Friday and I was told that I would receive my parcel on the next working day, Monday. ( Saturday would of cost a further £12!) So Monday came, I waited in all day and no parcel. Tuesday, still no parcel. I sent Parcel Force an email, along with a message on social media, and I was told that someone would call me back to explain why I had not received my parcel yet. A couple of hours later, I still had no phone call, so I got fed up of waiting, and called Parcel Force myself. I was then told "oh someone must have forgotten to put your parcel in for delivery, I will organize for it to be delivered tomorrow". So here we are THREE working days later, I am having to sit in all day yet again for the third day ( Parcel Force don't really care if you have a full time job or not!). I have no idea what time the parcel will turn up as Parcel Force don't like to make it easier for you and give you a rough time guide of delivery. So here's hoping it will actually show up today! I won't hold my breath! You'd think as they have messed up my delivery, they would kindly have it delivered to me early morning, but no! its almost mid day now!. If I do get it today, I expect it will be 6pm tonight. I will be checking every purchase i make in the future, as I won't be using Parcel Force ever again!