It feels wrong to state a company deserves to go under, but in this case .. Attempted delivery of our parcel yesterday, but had made no contact whatsoever so we had no idea that the parcel was even en route. As a consequence they left a card stating they would reattempt delivery today, so we waited in all day. Delivery time was updated at 2pm, and stated due between 5 and 6pm. No parcel arrived. Checked tracking at 6 pm, which stated delivery had been attempted at 4.15 but that no one was home ! An absolute lie! They did not even leave card today, so I do not believe they even attempted delivery. The phone line is totally appalling, not one single option allows you, as an individual customer, to speak to an advisor on the phone. The only way to submit a complaint is via their website. I have no idea why any business would choose Parcelforce to deliver their goods? It feels like every service we pay for here in the UK is being degraded to the most minimal, hopeless and dismal that companies can get away with. How to turn around this cycle of ever diminishing customer service now ?