They're a disgrace! They made me wait way too long to admit what I already knew: they lost my parcel or likelyeven stolen it if you read people's experiences of this company. I sent a parcel via a Belgian postal courier at the end of September. As soon as it hit the Coventry depot, the tracking stopped and the parcel didn't get delivered. After waiting a week I started contacting their Customer Service team in various ways, what would become a 2 month struggle to get decent information. From getting the wrong advice to plain lies which cost me money and precious time, I finally got somebody to do their job which is to actually locate the parcel. For the 8 weeks in which Parcelforce tried to make me do the work to locate the parcel, they took about 2 weeks to search for it and then called it a day. A big parcel which had a tracking number and address + phone details stuck on it, was 'lost'. And again; it's up to ME to waste time and money to claim with the Belgian postal courier. They're so incompetent it's mindboggling that they're not out of business. If I have a say which courier is going to deliver any of my packages again; I will make sure it's NOT Parcelfarce. There should be a large-scale investigation against this company as it cannot be they can lose packages en masse without taking any accountability. Plus what ex-employees have written about this company, they don't seem ethical AT ALL. Absolutely disgusting shady conduct!