On 14 Dec my parent posted a box full of Christmas gifts to us in the UK. It has never arrived. After phoning around I was informed that the parcel was destroyed by Parcelforce. No reason, no phone call to even let us know its been destroyed.. No one came in contact with us to let us know this is the case. How can you just destroy people's parcels without contacting them?? This was Christmas Gifts and we never received it. That ruined Christmas for us all. I wanted to escalate this matter and asked to speak to someone in a managers role. No one ever contacted me back or even said sorry. This is a horrible company.