Still waiting. Their website tracking that they send you by email is meaningless. Stated parcel was still at depot and not in transit when they tried to deliver first time. I therefore assumed I could go out as package wasn't in transit. Got back hoema fter 30mins. They had miraculalously travelled 50miles from Gatwick to Eastbourne and missed me. No attempt to give to neighbour. I phone them and they try to contact driver but say they cant but tell me parcel will be after 1pm next day. I leave work early next day to get home at 12.50pm. Low and behold they been at 12.10 and again no attempt to leave with my neighbour. I am waiting in until 6 now as they say driver will come back. I am not holding up hope. They also wont drop an 8kg parcel; at the post office. I thought they were part of the post office.! Any way my summary of them is the worst inflexible poorest service I have ever encountered and I will be leaving another review when they dont come back later and I have never left a bad review for a courier before. The poor mans service at Hermes are 20 times better. Never had a problem with them and they always leave at a neighbour rather than travelling an extra 200miles pointlessly ferrying my parcel around.