i was left a card saying company attempted delivery but no one at home and to call to arrange another delivery day. Rang company and arrranged it but next day driver turned up and when I mentioned I didn't expect the parcel today and had arranged it for tomorrow he was so rude in the way he spoke and proceeded to roughly handle the large parcel that he would not listen to me. It's a good job the item was not that fragile as I don't know what the state it would be in. At no point was I rude to him but he came accross as having a bit of an attitude because of the situation. I explained I had called Parcelforce to arrange a day but he would not listen telling me that the call centre had not relayed this message to the drivers and stormed off leaving the large parcel half in and half out of the doorway. This driver has delivered numerous parcels to our address with never a problem and I can only summise that because he had to come back with a large parcel he was not at all happy. This is no excuse for the way he spoke to me and because of his actions I am very reluctant to use this company again nor will I recommend them. The phone calls I made to re arrange this parcel has been a waste of time as I called the company when he left and was told they had no record of me calling although the call handler the day before had confirmed delivery for the day I asked for. Not happy.